Ticket reference
https://smartacc.freshdesk.com/support/tickets/138202

Root Cause

.Net Frame work 4,6 was not install on PC, while install .Net Frame work error log "Certificate was not trusted by trust provider" was pop up, sample error as follow.








Issue so far was found on Windows 7 with Service Pack 1 only.


Solution


Perform Windows update for Windows 7 SP 1 version.

Or download and run Windows update patch,  x86 & x64 bit version link as below.

Windows 7-SP1 Patch 




Next step, Install .Net Framework 4.6.2
https://dotnet.microsoft.com/en-us/download/dotnet-framework/net462