How to fix 3 common POS hardware issues:
1. What do I do if my printer isn't printing receipts?
i. Try restarting the printer power switch, turn it off & on.
ii. Check all printer cables unplug or remove and then to plug back make sure cables is tightly plugged in.
iii. Come to Control Panel > Devices and Printers check USB port is tick.
2. What should I do if my cash drawer won't open?
Check that the cash drawer is not locked, and check cash drawer cable is plugged in to receipt printer port tightly.
3. What should i do orders sent to the Kitchen are not printing at the Kitchen Printer?
i. Print a Self-Test Page: Turn off the printer. Hold down the Feed button while printer is powered off. Turn the printer back on and wait approximately 3 seconds before letting go of the feed button. The printer should print a test page with detailed native printer settings. Take note of the IP Address.
ii. Check the Ethernet Cable: Make sure the ethernet cable is tightly plugged into the correct port on the back of the kitchen printer.
iii. Come to Control Panel > Devices and Printers configure kitchen printer IP address.
Attention make sure configure IP address must same from self test IP address, if not same like below screenshot unable work.
